Frequently Asked Questions

If you have questions on how to use the website, or if you experience problems with ordering online, please call 1-855-287-0348 Monday through Friday, 8 am - 8 pm EST.

The following are frequently asked questions about our company, our products and services.

1. Does uhccontacts.com accept vision insurance?
2. Do I have to have UnitedHealthcare Vision insurance to purchase contacts on uhccontacts.com?
3. Who do I call with questions about uhccontacts.com?
4. Can I track my order on uhccontacts.com?
5. Are contact lenses cheaper at uhccontacts.com?
6. How do I return or exchange a uhccontacts.com purchase?
7. What are my shipping options at uhccontacts.com?
8. Does uhccontacts.com ship to Hawaii and Alaska?
9. Is it safe to use my credit card at uhccontacts.com?
10. How can I edit my account at uhccontacts.com?
11. How do I deactivate or close my account?
12. Does uhccontacts.com carry major contact lens brands?
13. Will uhccontacts.com ship outside the U.S.?
14. Does uhccontacts.com have access to contact lens promotional offers?
15. Will uhccontacts.com swap out my disposable contacts if my prescription changes?

1. Does uhccontacts.com accept vision insurance? Yes, we do. Uhccontacts.com is considered an in-network provider for most UnitedHealthcare Vision plans. Our site does not utilize a contact lens formulary but rather your contact lens allowance amount.  To check your eligibility and contact lens allowance please click here.
2. Do I have to have UnitedHealthcare Vision insurance to purchase contacts on uhccontacts.com? No, purchases on this website can be used with or without your insurance benefit. Any purchase not using your insurance would be considered a standard retail purchase, or like visiting an out-of-network provider. We include an invoice with your shipment that can be used to file a claim with your insurance company for reimbursement if you have an out-of-network contact lens benefit. Whether you use your insurance or not, you will always get a 10% discount just for buying online with us!
3. Who do I call with questions about uhccontacts.com? If you have problems logging in to uhccontacts.com or experience problems with ordering, please call us at 1-855-287-0348 Monday through Friday 8am-8pm EST. If you have questions regarding your UnitedHealthcare Vision Plan and Benefits, please call us at 1-800-638-3120 Monday through Friday 8am-11pm EST and Saturday 9am to 6:30pm EST.
4. Can I track my order on uhccontacts.com? Yes, just click here to view your Order Status. If you have questions about your order, give us a call at 1-855-287-0348.
5. Are contact lenses cheaper at uhccontacts.com? Uhccontacts.com focuses not only on value, but also price, which means you get more for your contact lens dollar. In addition, we do offer a 10% discount just for ordering with us! Uhccontacts.com can also direct you toward money-saving manufacturer rebates and offer you value-added bundled services.
6. How do I return a uhccontacts.com purchase? Please refer to our easy return policy here.
7. What are my shipping options at uhccontacts.com? Uhccontacts.com offers free shipping on any orders of $99 or more. You can also select premium shipping for an additional cost.
8. Does uhccontacts.com ship to Hawaii and Alaska? Yes, we ship anywhere in the United States, including Hawaii and Alaska. Keep in mind, your order might take longer to ship, depending on where you are in the U.S.
9. Is it safe to use my credit card at uhccontacts.com? Yes,uhccontacts.com uses Secure Socket Layer (SSL) technology to encrypt and transmit your credit card and other sensitive information to a payment processor. Uhccontacts.com does not store any credit card information.
10. How can I edit my uhccontacts.com account? You can edit your personal information, including your prescription, user ID and password under My Account or by clicking here.
11. How do I deactivate or close my account? Please call Customer Service at 1-855-287-0348 and request that your account be deactivated. Once you deactivate your account with Customer Service, you can visit the website to confirm that you no longer can login using your credentials.
12. Does uhccontacts.com carry major contact lens brands? Uhccontacts.com does carry most major contact lens brands. Click here to view all the brands we carry.
13. Will uhccontacts.com ship outside the U.S.? Uhccontacts.com does not currently ship to PO/APO or international locations.
14. Does uhccontacts.com have access to contact lens promotional offers? Yes, in fact, uhccontacts.com has access to promotional offers that a lot of other websites don't. Most promotions are in the form of a manufacturer rebate and require the customer to redeem them online at the manufacturer website.
15. Will uhccontacts.com swap out my disposable contacts if my prescription changes? No, uhccontacts.com does not swap out prescriptions. You would need to reorder contact lenses with your new prescription.